Manage Knowledge Content

Manage Documents

In a knowledge base, each imported item—whether a local file, a Notion page, or a web page—becomes a document. From the document list, you can view and manage all these documents to keep your knowledge accurate, relevant, and up-to-date.

Click the knowledge base name at the top to quickly switch between knowledge bases.

Action	Description
Add	Import a new document.
Modify Chunk Settings	Modify a document’s chunk settings (excluding the chunking mode, General or Parent-child). Each document can have its own chunk settings, while the chunking mode is shared across the knowledge base and cannot be changed once set.
Delete	Permanently remove a document. Deletion cannot be undone.
Enable / Disable	Temporarily include or exclude a document from retrieval.
Archive / Unarchive	Archive a document that you no longer need for retrieval but still want to keep. Archived documents are read-only and can be unarchived at any time.
Edit	Modify the content of a document by editing its chunks. See Manage Chunks for details.
Rename	Change the name of a document.

Manage Chunks

According to its chunk settings, every document is split into content chunks—the basic units for retrieval. From the chunk list within a document, you can view and manage all its chunks to improve the retrieval efficiency and accuracy.

Click the document name in the upper-left corner to quickly switch between documents.

Action	Description
Add	Add one or batch add multiple new chunks. For documents chunked with Parent-child mode, both new parent and child chunks can be added.
Delete	Permanently remove a chunk. Deletion cannot be undone.
Enable / Disable	Temporarily include or exclude a chunk from retrieval. Disabled chunks cannot be edited.
Edit	Modify the content of a chunk. Edited chunks are marked Edited. For knowledge bases using the Parent-child chunk mode: When editing a parent chunk, you can choose to regenerate its child chunks or keep them unchanged. Editing a child chunk does not update its parent chunk.
Add / Edit / Delete Keywords	Add or modify keywords (up to 10) for a chunk to improve its retrievability. Only available for knowledge bases using the Economical index method.

Best Practices

Check Chunk Quality

After a document is chunked, carefully review each chunk to ensure it’s semantically complete and appropriately sized for optimal retrieval accuracy and response relevance. Common issues to watch for:

Chunks are too short—may lack sufficient context, leading to semantic loss and inaccurate answers.
Chunks are too long—may include irrelevant information, introducing semantic noise and lowering retrieval precision.
Chunks are semantically incomplete—caused by forced chunking that cuts through sentences or paragraphs, resulting in missing or misleading content during retrieval.

Use Child Chunks as Retrieval Hooks for Parent Chunks

For documents chunked with Parent-child mode, the system searches across child chunks but returns the parent chunks. Since editing a child chunk does not update its parent, you can treat child chunks as semantic tags or retrieval hints for their parent chunks. To do this, rewrite child chunks into keywords, summaries, or common user queries. For example, if a parent chunk covers technical “LED Status Indicators”, you could rephrase its child chunks as:

blinking light, won’t turn on, red light, connection error, frozen (keywords)
Guide to interpreting LED colors and troubleshooting hardware power or pairing issues (summaries)
What does a solid red light mean? (queries)

Orchestrate

Publish

Monitor

Knowledge

Workspace

Manage Documents

Manage Chunks

Best Practices

Check Chunk Quality

Use Child Chunks as Retrieval Hooks for Parent Chunks

​Manage Documents

​Manage Chunks

​Best Practices

​Check Chunk Quality

​Use Child Chunks as Retrieval Hooks for Parent Chunks

Manage Documents

Manage Chunks

Best Practices

Check Chunk Quality

Use Child Chunks as Retrieval Hooks for Parent Chunks